Booking Policy for Bali Island Experience

Effective Date: 07/11/2024

Thank you for choosing Bali Island Experience. This Booking Policy outlines the process and guidelines for making a reservation with us. By booking with us, you agree to comply with these terms.

1. Booking Process
Request Submission: To book a tour or experience, please submit a booking request through our website, email, or phone.
Booking Confirmation: Your booking is not confirmed until we have made direct contact with you to verify availability and finalise your reservation. Once confirmed, you will receive a booking confirmation email with all relevant details.

2. Payment Terms
Deposit or Full Payment: For most bookings, a deposit or full payment is required at the time of booking to secure your reservation. Payment details will be provided at the time of booking.
Payment Methods: We accept payments via  credit card or bank transfer. Fee's may apply. All payments are processed securely.

3. Booking Modifications
Changes to Bookings: If you need to make changes to your booking (such as date or time adjustments), please contact us as soon as possible. Changes are subject to availability and may incur additional fees depending on the circumstances.
Additional Requests: If you have special requests (e.g., dietary requirements, accessibility needs), please inform us at the time of booking. While we will do our best to accommodate these requests, they are not guaranteed.

4. Cancellation Policy
Customer Cancellations: Cancellations must be made 12 hours before the scheduled experience to receive a full or partial refund. Cancellations made within 12 hours of the booking may incur a cancellation fee or be non-refundable, depending on the nature of the booking.
Bali Island Experience Cancellations: If we need to cancel or reschedule your booking due to unforeseen circumstances (e.g., weather conditions, force majeure), we will notify you as soon as possible and offer alternative dates or a full refund.

5. Late Arrivals and No Shows
Punctuality: Please arrive on time for your scheduled experience. We recommend arriving at least 10 minutes before pick up time. Late arrivals may result in missing the experience, and no refunds or rescheduling will be offered.
No Shows: If you do not show up for your booking without prior notice, your reservation will be considered a no-show, and no refund will be provided.

6. Group Bookings and Private Tours
Group Sizes: For group bookings, the number of participants must be confirmed in advance. Additional participants beyond the confirmed number may be subject to availability and extra charges.
Private Tours: Private tours are available upon request. The price and availability will depend on your group size, chosen experience, and other factors.

7. Health and Safety
Customer Responsibility: You are responsible for ensuring you are physically fit and able to participate in the experience. If you have any medical conditions, allergies, or concerns, please inform us prior to booking to ensure our services are suitable for you.
Safety Guidelines: You agree to follow all safety instructions provided by our guides and staff during your experience. Failure to comply with safety rules may result in removal from the activity without refund.

8. Travel Insurance
We strongly recommend purchasing travel insurance that covers medical issues, cancellations, and other unexpected events that may affect your booking or experience with us.

9. Force Majeure
Bali Island Experience is not responsible for delays or cancellations caused by circumstances beyond our control, including but not limited to natural disasters, government regulations, or other unforeseen events. In such cases, we will make reasonable efforts to reschedule or provide alternative arrangements.

10. Privacy and Data Protection
By booking with us, you consent to the collection and use of your personal information as outlined in our Privacy Policy. We take your privacy seriously and will protect your data in accordance with applicable laws.

11. Governing Law
These terms are governed by the laws of Indonesia, and any disputes arising from your booking with Bali Island Experience will be resolved in the courts of Bali, Indonesia.

12. Amendments to Booking Policy
Bali Island Experience reserves the right to update or amend this Booking Policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

13. Contact Information
For any questions regarding this Booking Policy or assistance with your booking, please contact us:

Bali Island Experience
Email: info@baliislandexperience.com
Phone: +61 474 950 058

​By booking a tour or experience with Bali Island Experience, you acknowledge and agree to our Booking Policy.