Cancellation Policy for Bali Island Experience
Effective Date: 07/11/2024
At Bali Island Experience, we strive to provide you with a seamless and memorable experience. However, we understand that plans may change. Our cancellation policy is designed to be fair to both you and our team. Please review the terms below carefully.
1. Cancellation by Customer
Full Refund: Cancellations made [X] days or more before the scheduled experience will receive a full refund.
Partial Refund: Cancellations made [X] to [X] days before the scheduled experience will receive a partial refund, typically [insert percentage] of the total booking cost.
No Refund: Cancellations made [X] days or less before the scheduled experience will not be refunded. This includes no-shows or last-minute cancellations.
Group Bookings or Private Tours: For group bookings or private tours, cancellations must be made at least [X] days before the scheduled experience to qualify for a refund. Cancellations within [X] days of the experience may be subject to higher cancellation fees or non-refundable.
2. Cancellation by Bali Island Experience
Force Majeure: In the event of unexpected circumstances beyond our control (e.g., natural disasters, severe weather, government restrictions, or other force majeure events), Bali Island Experience reserves the right to cancel or reschedule your booking. In such cases, we will offer:
Alternative dates for the same experience, or
A full refund if no alternative arrangements can be made.
Low Availability: If we are unable to fulfill your booking due to low availability or operational reasons, we will contact you as soon as possible and offer a full refund or alternative dates.
3. No-Show Policy
If you fail to show up for your scheduled experience without prior notice, your booking will be considered a no-show, and no refund will be provided. Please contact us in advance if you are unable to attend, and we will do our best to accommodate you.
4. Rescheduling Policy
Rescheduling Requests: If you wish to reschedule your booking, please notify us at least [X] days before your scheduled experience. Rescheduling requests are subject to availability, and additional fees may apply depending on the experience.
Late Rescheduling: Requests made within [X] days of your scheduled experience may be subject to a rescheduling fee.
5. Refund Process
Refunds will be processed within [X] business days to the original payment method. If a refund is issued, please allow time for processing by your payment provider.
6. Customer Responsibility
Timely Notification: Customers are responsible for notifying Bali Island Experience in a timely manner about any cancellations or changes. We recommend notifying us as soon as possible to allow for the best chance to reschedule or offer alternatives.
7. Contact Information
For cancellations, rescheduling, or any questions related to this policy, please contact us directly:
Bali Island Experience
Email: info@baliislandexperience.com
Phone: +61 474 950 058
By making a booking with Bali Island Experience, you agree to the terms of this Cancellation Policy. Thank you for your understanding and cooperation.