Terms and Conditions for Bali Island Experience

Effective Date: 07/11/2024

These Terms and Conditions ("Terms") govern the use of services provided by Bali Island Experience ("we," "us," "our") and form the agreement between you ("customer," "you") and Bali Island Experience. By booking or using our services, you agree to these Terms.

1. Bookings and Reservations
Booking Confirmation: Your booking request is not considered confirmed until we have contacted you to verify availability and finalise your reservation. You will receive a confirmation email once your booking is confirmed.
Customer Information: You agree to provide accurate, complete, and up-to-date information when making a booking, including your full name, contact details, and payment information.

2. Payment and Pricing
Payment Terms: Full payment or a deposit is required at the time of booking, depending on the type of service you are reserving. Payments are processed via secure payment methods.
Pricing: Prices are subject to change without notice. The price confirmed at the time of booking will be the final price, and any changes to your booking may result in adjustments to the total cost.

3. Cancellations and Refunds
Cancellation Policy: If you need to cancel or reschedule your booking, please notify us as soon as possible. Cancellations made within 12 hours of the scheduled experience may incur a cancellation fee, or no refund may be issued. Specific cancellation terms will be outlined at the time of booking.
Refunds: Refunds will be issued according to our cancellation policy, which may vary depending on the nature of the booking and the circumstances.

4. Customer Responsibilities
Punctuality: You are responsible for arriving at the designated meeting point on time. Delays may affect your participation in the experience, and we may not be able to offer a refund or reschedule if you arrive late.
Health and Safety: You agree to comply with all safety instructions provided by our guides and staff. If you have any medical conditions or concerns, please inform us prior to booking to ensure that our services are appropriate for you.
Personal Belongings: You are responsible for your own belongings during the experience. Bali Island Experience is not liable for lost, damaged, or stolen items.

5. Weather Conditions and Force Majeure
Weather Conditions: Some experiences may be affected by weather conditions. Bali Island Experience reserves the right to modify, reschedule, or cancel experiences if weather conditions make it unsafe or unfeasible to proceed.
Force Majeure: We are not liable for delays or cancellations due to circumstances beyond our control, including but not limited to natural disasters, political unrest, or other unforeseen events.

6. Liability and Insurance
Liability: Bali Island Experience is not liable for any injuries, damages, or losses incurred during your participation in our tours and activities, except where such injuries are caused by our negligence.
Insurance: We strongly recommend that you have travel insurance that covers medical expenses, cancellations, and any unforeseen events while using our services.

7. Conduct and Behaviour
Respect for Local Culture: You agree to respect the local customs, culture, and environment during your participation in our experiences. Any behaviour deemed disruptive, unsafe, or disrespectful may result in removal from the tour without a refund.
Alcohol and Drugs: The consumption of alcohol or drugs during the experience may be prohibited. You are expected to follow the guidance of your tour leader or guide at all times.

8. Changes to Services
Bali Island Experience reserves the right to change, modify, or discontinue any tour or service at any time, for reasons including operational constraints or changes in local conditions. We will notify you of any significant changes as soon as possible.

9. Privacy and Data Protection
By booking with us, you consent to the collection and use of your personal data as outlined in our Privacy Policy. We take your privacy seriously and will protect your data in accordance with applicable laws.

10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Indonesia. Any disputes arising from or in connection with these Terms will be resolved through binding arbitration, or through the courts of Bali, Indonesia.

11. Amendments to Terms and Conditions
Bali Island Experience reserves the right to update or amend these Terms and Conditions at any time. Any changes will be posted on our website, and the revised terms will be effective immediately upon posting.

12. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us:

Bali Island Experience
Email: info@baliislandexperience.com
Phone: +61 474 950 058

​By booking a service with Bali Island Experience, you acknowledge and agree to these Terms and Conditions.